Overview

Liberty Support Solutions is dedicated to ensuring that all SMS communications comply with applicable laws and regulations while providing valuable information to our subscribers. This policy outlines our commitment to responsible SMS communication practices and sets clear expectations for our customers.

1. Compliance with Regulations

Our organization will adhere to all relevant laws and regulations governing SMS communication, including but not limited to:

  • Telephone Consumer Protection Act (TCPA): We obtain prior express written consent from subscribers before sending communication messages.
  • General Data Protection Regulation (GDPR): We respect the privacy rights of our subscribers and ensure that their data is handled in accordance with applicable data protection laws.

2. Obtaining Consent

Before sending any communication SMS messages, we will:

  • Clearly inform subscribers about the nature of the messages they will receive.
  • Obtain explicit consent through opt-in mechanisms, such as website forms or SMS keywords.
  • Maintain records of consent to demonstrate compliance.

3. Message Content

Our SMS communication messages will focus on the following content areas:

  • Product Updates: Information on new products, features, or services.
  • Customer Notifications: Important updates related to orders, account status, or service changes.

4. Frequency of Messages

We aim to provide a balanced messaging experience, and subscribers can expect:

  • Up to 5 promotional messages per month.
  • Transactional messages as necessary (e.g., order confirmations, shipping notifications).
  • Informational messages sent as needed to keep customers informed.

5. Opt-In Procedures

Subscribers have the opportunity to Opt-In by checking the Opt-In box located at the bottom of the following disclosure:

By checking this box, you agree to receive Conversational External text messages from Liberty Support Solutions, related to product updates, status updates, appointment reminders, follow up messages, appointment scheduling, payments due, or otherwise as required attempt to maintain communication. You may reply STOP to opt-out at any time. Reply HELP for assistance. Messages and data rates may apply. Message frequency will vary. Lear more on our SMS Communication Policy page.

[ ] Opt-In For SMS

5. Opt-Out Procedures

Subscribers have the right to opt out of receiving SMS messages at any time. To do so, they can:

  • Reply with “STOP” to any SMS communication.
  • Update their preferences via our website or mobile app.
  • Contact customer service for assistance with unsubscribing.

6. Data Protection and Privacy

We prioritize the protection of our subscribers’ personal information. We ensure that:

  • All data collected for SMS communication is stored securely.
  • Subscriber information is not shared with third parties without consent, except as required by law.

7. Policy Review and Updates

This policy will be reviewed regularly to ensure compliance with legal standards and industry best practices. Any updates will be communicated to our subscribers.

8. Contact Information

For questions or concerns regarding this General SMS Communication Policy, or to manage your SMS subscriptions, please call 1-877-777-4700